Refund policy
At Revéra™, customer satisfaction is important to us.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be unused and unworn
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Include all original packaging and accessories
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Include proof of purchase
How to Start a Return
To request a return, please contact our support team:
Email: support@reveracare.com
Phone: +1 (252) 294-6981
Our team will review your request and provide return instructions, including the appropriate return address if your return is approved.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and provide a resolution.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Personalized or custom-made products
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Gift cards
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Items marked as non-returnable
Exchanges
If you wish to exchange an item, please contact our support team for assistance.
European Union Customers
Customers located within the European Union may have the right to cancel or return their order within 14 days in accordance with applicable consumer protection laws.
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@reveracare.com.
Contact Information
Email: support@reveracare.com
Phone: +1 (252) 294-6981
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed