Shipping policy

Shipping Policy – Revéra™

Thank you for shopping with Revéra™.

We are committed to providing a smooth and transparent shipping experience for all customers.

Order Processing

Orders are typically processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number and tracking information.

Estimated Delivery Times

United States

Standard Shipping: 5–12 Business Days

International Orders

Estimated delivery times typically range between 7–15 Business Days depending on the destination country, customs processing, and local carrier operations.

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping charges are calculated and displayed at checkout before payment is completed.

Any applicable shipping fees will be clearly shown before you place your order.

Order Tracking

All orders include tracking information.

Customers will receive tracking details via email once the order has been shipped.

If you do not receive your tracking information within a reasonable timeframe, please contact our support team.

Delays

Occasionally, shipping delays may occur due to:

  • Weather conditions

  • Carrier disruptions

  • Customs inspections

  • Public holidays

  • High order volume

Revéra™ is not responsible for delays caused by shipping carriers or customs authorities.

Customs, Duties & Taxes

International customers may be responsible for customs duties, import taxes, VAT, or other fees required by their local government.

These charges are not included in the product price or shipping fee and are the responsibility of the customer.

Lost, Damaged, or Delayed Packages

If your order appears lost, damaged, or significantly delayed, please contact our customer support team.

We will work with the shipping carrier to investigate the issue and assist you in finding a resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Revéra™ is not responsible for orders shipped to incorrectly entered addresses.

Contact Information

If you have any questions regarding shipping, please contact us:

Email: support@reveracare.com

Phone: +1 (252) 294-6981

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed

Average Response Time:
24–48 Business Hours

Thank you for choosing Revéra™.